Job Description Work model: Hybrid – this position is based in São Caetano do Sul (Brazil) and requires on‑site presence 3 times a week (Tuesday to Thursday). Key Responsibilities: As the Customer Experience (CX) & Customer Journey Coordinator , you will design and optimize the end‑to‑end customer journey for Cadillac brand, ensuring that every step reflects a customer‑centric culture and delivers a memorable, luxury experience to customers. 1. Customer Journey Development & Maintenance Create …